Unit 4

7

Key Management Module | CogKEYS

The Key Management Module enables features including certificate download, accessing HSM objects, and accessing HSM tokens. In this tutorial we demonstrate how to download a certificate for either a user or device. The video will take you through the steps of selecting the entity with the desired certificate and downloading the certificate as either a PKCS#12 or PKCS#7 formatted file.

The Key Management Modules enables features including certificate download, accessing HSM objects, and accessing HSM tokens.

The Key Management Modules enables features including certificate download, accessing HSM objects, and accessing HSM tokens.

JF Mobile | CogMOBILE

Mobile Device Management Module | CogMOBILE

Monitoring Module | CogMON

In this tutorial we demonstrate how to enter the monitoring overview page. You can additionally drill into each item to flag them for maintenance periods, disable notifications, schedule checks and view more detailed monitoring information.

The host information monitoring page contains detailed information about all hosts and services that are currently monitored within your infrastructure.

The monitoring page contains detailed information about services, for example, Sophos Antivirus and Windows Firewall, that are currently monitored within your infrastructure.

Reporting Module | CogTRACK

The reporting module contains pages including the current invoice report page, and the current usage report page, and allows specific invoices to be downloaded.

Self Service Module | CogSS

The Self Service module enables features such as changing the current user’s password and managing the current user’s account. These features reduce the burden on service desk staff within an organisation.
In this tutorial we demonstrate how to change the current user’s password. This video will take you through the steps of filling out the change password form to allow for simpler Self-Service.

In this tutorial, we demonstrate how to manage the current user’s account. This video will take you through the steps of selecting a user to view or modify, viewing the user’s data, and then editing the user’s data.

Smartcard Module | CogCARD

The Smartcard module allows users to request Smartcards, search Smartcards, download batch files, and access batch request reports.

Smartcard issuance can be customised based on organisational requirements. Single issuance of Smartcards allows individual users to be selected, and Smartcard requests to be processed individually.

Support Module | CogSUPPORT

The support module within Jellyfish enables users to change another user’s password, manage user accounts, create a support ticket, search for a specific support ticket, edit a specific support ticket and delete a specific support ticket. In this tutorial we demonstrate how to change a user’s password. This video will take you through the steps of selecting a user, and filling out the required parts of the form to perform the change.

In this tutorial we demonstrate how to manage a user’s account. This video will take you through the steps of navigating to the manage account page and viewing your own details. The video will show you how to edit your details, so as to capture name changes, your user photo, any evidence of identity information and any certificates you own without needing to contact any service desk for assistance.

In this tutorial, we demonstrate how to create a support ticket. This video will take you through the process of filling out the new support ticket form, applying categorisation and supplying details as part of the request.

In this tutorial, we demonstrate how to search for a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, and viewing a specific support ticket.

In this tutorial, we demonstrate how to edit a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, viewing a specific support ticket, and then editing the selected support ticket.

In this tutorial we demonstrate how to delete a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, viewing a specific support ticket, and then deleting the selected support ticket.

Vulnerability Protection Module | CogPROTECT

The vulnerability protection module allows users to view what is occurring with their endpoint protection services. This is useful for users needing to monitor their AV and firewall capabilities.

Workflow Module | CogFLOW

The workflow module allows users to view pending role approvals, this is useful for users within approval positions, where they may be expected to approve role, group, and other attribute changes to users within the Identity Manager.

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