Frequently Asked Questions

Support

How do I contact support?

You can contact Cogito’s support desk by clicking this link. Our support process is as follows: Customers use the contact details and support process provided to submit a support ticket. You will then recieve follow up information regarding the escalation or resolution of your issue. Our support services are handled by hands on knowledge of our products and services.

Pricing and Services

How do I request further services?

If you are an existing Cogito customer looking to request additional services you can do so by contacting a consultant directly or filling out our contact form.

How do I request a quote?

You can get in touch by filling out our contact form and requesting a quote.

Jellyfish

What is Jellyfish and how does it work?

Jellyfish is a fully integrated Cyber Security Command and Control System. The platform gives you a number of base security services all in one single glass pane, Jellyfish creates granular visibility connecting disparate components such as IdM, PKI, OTP, SSO, Password Management, LACs, PACs, LDAP, DB, MDM Monitoring, and Audit, Jellyfish is purpose-built to handle complexity and has been designed as an integrated, cohesive stack that can evolve into a full security ecosystem or address singular pain points.

Does Jellyfish manage all certificates?

Jellyfish is unique in its ability to manage the full lifecycle of certificates from disparate CA’s. To find out more visit our Certificate Management page.