Support Module | CogSUPPORT

Support Module (Change Another User’s Password) | CogSUPPORT

The support module within Jellyfish enables users to do the following:

Change another user’s password

Manage user accounts

Create a support ticket

Search for a specific support ticket

Delete a specific support ticket.

This video will take you through the steps selecting a user whose password needs changing

Support Module (Manage User Accounts) | CogSUPPORT

In this tutorial we demonstrate how to manage a users account. This will take you through the steps of navigating to the Manage Account page and viewing your own details. You can additionally edit your details, so as to capture name changes, your user photo, any evidence of identity information and any certificates you own without needing to contact any service desk for assistance.

Support Module (Create Ticket) | CogSUPPORT

In this tutorial we demonstrate how to create a support ticket. This video will take you through the process of filling out the new support ticket form and applying categorisation and supplying details as part of the request. 

Support Module (Search Ticket) | CogSUPPORT

In this tutorial we demonstrate how to search for a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, and viewing a specific support ticket.

Support Module (Edit Ticket) CogSUPPORT

In this tutorial we demonstrate how to edit a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, viewing a specific support ticket, and then editing the selected support ticket. 

Support Module (Delete Ticket) | CogSUPPORT

In this tutorial we demonstrate how to delete a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them via search term, viewing a specific support ticket, and then deleting the selected support ticket.